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Expert guide

How to build the business case for an AI project

A practical model that covers the current process, implementation, ongoing operation, human review, and the cost of errors.

Author: AI24Solutions

Calculate the baseline

Measure transaction volume, handling time, labor cost, error and rework rates, lost revenue, and any SLA penalties. Without a baseline, improvement cannot be demonstrated.

  • Volume per period
  • Time per operation
  • Cost of participants
  • Error and rework cost

Separate effect categories

Time saved, fewer errors, greater throughput, faster revenue, and lower risk must be calculated separately. Do not count the same freed capacity twice.

  • Labor savings
  • Quality improvement
  • Additional capacity
  • Risk reduction

Include total cost of ownership

TCO includes audit, development, integration, model calls, infrastructure, monitoring, human review, support, and future changes.

  • Implementation
  • Ongoing operations
  • Quality control
  • Support and future changes

Set pilot thresholds

Before development, define the minimum effect, maximum cost per operation, acceptable manual review rate, and unacceptable error classes.

  • Continue
  • Adjust
  • Stop
  • Scale
Choose your next step

Start at the stage that matches your situation

You do not need a detailed brief to begin.

Exploring

See how the work is structured

Learn how we assess the process, business case, data security, and quality before development begins.

Explore the methodology →
Considering

Assess one business process

Determine whether the task calls for AI, rule-based automation, or a process redesign.

Assess a process →
Ready to discuss

Share a defined task

Send the current process, constraints, and expected outcome, and we will suggest a practical first step.

Discuss your project →