See how the work is structured
Learn how we assess the process, business case, data security, and quality before development begins.
Explore the methodology →Expert guide
AI assistant or rule-based chatbot: which one do you need?
Choose between a button-driven chatbot, an AI assistant, or a hybrid system based on the actual process.
Use a conventional chatbot for fixed paths
Buttons, forms, and rules are ideal when the number of intents is small, answers are stable, and every transition must be deterministic.
- FAQ navigation
- Status lookup
- Simple booking
- Structured data collection
Use an AI assistant for variable language
AI helps when users describe the same need in many ways, provide documents, or require contextual search and classification.
- Free-form inquiries
- Knowledge retrieval
- Document analysis
- Conversation summaries
A hybrid approach is often the best fit
Use AI to interpret free-form input, then use deterministic code to validate data, enforce permissions, update systems, and control actions.
- AI interpretation
- Rule validation
- System action
- Human escalation
Compare the total operating cost
Consider setup, content maintenance, model usage, human review, error handling, and the cost of a wrong action—not just the development price.
- Coverage
- Quality
- Control
- Support
Choose your next step
Start at the stage that matches your situation
You do not need a detailed brief to begin.
Assess one business process
Determine whether the task calls for AI, rule-based automation, or a process redesign.
Assess a process →Share a defined task
Send the current process, constraints, and expected outcome, and we will suggest a practical first step.
Discuss your project →