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Case

AI assistant for medical centers

Inquiry qualification, service routing, lead capture, and staff handoff without making medical decisions.

Challenge

Incoming inquiries varied widely, and administrators had to collect the same information repeatedly.

Solution

The assistant identifies the requested service, collects permitted details, applies eligibility and routing rules, and transfers context to staff.

  • Telegram interface
  • Service catalog
  • Lead log
  • Human escalation

Control

The system does not diagnose or replace a clinician. Sensitive data boundaries and handoff rules are explicit.

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Exploring

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Considering

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